IZ202 FAQs
The battery is removable, and can be charged on or off unit.
Insert the wand into the floor nozzle.
Insert the handheld vacuum into the wand.
For proper operation, ensure all parts are firmly clicked into place.
Charge the battery by plugging the charger into the port on the handheld vacuum.
Use only Shark® chargers and charging docks.
The battery should take approximately 3.5 hours to reach a full charge.
The initial charge on the pack (out of the box) is approximately 30%. We recommend fully charging the battery before initial use.
These runtimes are based on 100% capacity:
Handheld vacuum only mode: approximately 40 minutes
Handheld vacuum only with BOOST mode: approx. 10 minutes
Bare Floor mode: approx. 25 minutes
Bare Floor mode with BOOST: approx. 10 minutes
Carpet mode: approx. 20 minutes
Carpet mode with BOOST: approx. 10 minutes
Like all lithium-ion products, the battery will naturally decrease in capacity over time.
Out of the box, the initial battery charge is approximately 30%. Charge the battery completely (approximately 3.5 hours) before using and after each use.
Note that battery runtime is affected by the duration of use and the type of surface being cleaned. For example, vacuuming a thick carpet in Boost mode will reduce runtime faster than vacuuming bare floors.
Bottom LED light is flashing: Battery needs to be charged
Top and bottom LED lights are flashing: Battery temperature is not optimal, so charging is temporarily paused. Leave battery plugged in and charging will resume soon.
If top 2 or bottom 2 LED lights are flashing, call Customer Service.
The battery may feel warm in use, which is completely normal, as its temperature will rise slightly as it discharges. If the battery feels uncomfortably warm, stop using the vacuum and allow the battery to cool. If the unit stops working, check the battery indicator lights for any error messages.
If the battery is too warm after use, the charger will pause until the battery cools before it begins charging.
Product setup & How to use
This Shark® vacuum has two floor settings:
To clean bare floors or small area rugs:
Turn on the power by sliding the selector switch to the middle setting (Bare Floor).
To engage the brushroll, step on the floor nozzle and tilt the handheld vacuum back.
To clean carpets:
Turn on the power by sliding the selector switch to the Carpet setting.
To engage the brushroll, step on the floor nozzle and tilt the handheld vacuum back.
To clean above floors:
Press the wand release button at the top of the wand to detach the handheld vacuum.
Attach an accessory to the handheld vacuum for more cleaning options
For an added boost of suction power, pull the BOOST trigger.
Press the wand release button on the front of the wand. Gently pull up on the handheld vacuum to remove it from the wand.
For more cleaning reach, leave the handheld vacuum on the wand, and detach the wand from the floor nozzle. Press the nozzle release button on the bottom of the wand, then gently pull up on the handheld vacuum to remove the wand.
Attach an accessory to the handle or the wand and begin cleaning.
Product & Maintenance
Charge the battery by plugging the charger into the port on the handheld vacuum. Use only Shark®chargers and charging docks.
The battery should take approximately 3.5 hours to reach a full charge.
The initial charge on the pack (out of the box) is approximately 30%. We recommend fully charging the battery before initial use.
These runtimes are based on 100% capacity:
Handheld vacuum only mode: approximately 40 minutes
Handheld vacuum only with BOOST mode: approx. 10 minutes
Bare Floor mode: approx. 25 minutes
Bare Floor mode with BOOST: approx. 10 minutes
Carpet mode: approx. 20 minutes
Carpet mode with BOOST: approx. 10 minutes
Like all lithium-ion products, the battery will naturally decrease in capacity over time.
Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice decreased or no suction. For optimal performance, clean filters regularly. Between cleanings, lightly tap filters over a trash receptacle to remove dust and debris as needed.
Rinse the pre-motor foam and felt filters every month, or as needed.
1. First, remove the dust cup to access the pre-motor filters.
2. Remove the dust cup by pressing the release button on the handheld vacuum, then pulling the dust cup down and away.
3. Remove the foam and felt filters using the tab provided.
4. Rinse both filters with water only.
5. Allow filters to air-dry completely (at least 24 hours) before reinstalling.
6. Once dry, install the foam filter first, followed by the felt filter.
7. Reinstall the dust cup.
Rinse the post-motor or HEPA filter every 12 months, or as needed.
1. Remove the dust cup by pressing the release button on the handheld vacuum, then pulling the dust cup down and away.
2. The post-motor filter is attached to a plastic frame inside the handheld vacuum. Press the tabs and pull the filter off the frame.
3. Rinse the post-motor filter with water only.
4. Allow filter to air-dry completely (at least 24 hours) before reinstalling.
5. Once dry, reinstall the post-motor filter.
6. Reinstall the dust cup.
For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line.
1. Detach the handheld vacuum from the wand by pressing the wand release button
2. Position the dust cup over a trash receptacle, then open the bottom dust cup door by sliding the CleanTouch™ Dirt Ejector slider forward.
3. Tap gently to empty contents.
4. Wipe the interior of the dust cup clean if desired.
5. Close the dust cup door, pressing it until it clicks into place.
1. Turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brushroll.
2. Clear away any string, hair, or debris wrapped around the brushroll and in the nozzle openings.
3. To reattach the bottom cover, press down firmly along all sides. Turn the locks clockwise to close.
Cleaning dirt engage brushroll
If any hair is wrapped around the brushroll, continue cleaning using the Carpet setting on a bare floor surfacem a low-pile carpet, or a small area rug. If some fibers remain wrapped around the brushroll after continued use, carefully remove them from the brushroll
Product specs
Colour: Peacock Blue & Charcoal Grey
Product Weight: 3.3kg
Product Dimensions (cm): H: 117.1cm W: 18.0cm D: 26.0cm
Wattage: 181W
Floor Types: Carpet and Hard Floors
Capacity: 0.4L
Filter: Washable HEPA & Washable Foam Filters
Noise level: 85dBA
Run time: Up to 40 Minutes (Standard Mode)
Charge time: 3.5 hrs
Troubleshooting
Bottom LED light is flashing: Battery needs to be charged
Top and bottom LED lights are flashing: Battery temperature is not optimal, so charging is temporarily paused. Leave battery plugged in and charging will resume soon.
If top 2 or bottom 2 LED lights are flashing, call Customer Service.
Out of the box, the initial battery charge is approximately 30%. Charge the battery completely (approximately 3.5 hours) before using and after each use.
Note that battery runtime is affected by the duration of use and the type of surface being cleaned. For example, vacuuming a thick carpet in Boost mode will reduce runtime faster than vacuuming bare floors.
The battery may feel warm in use, which is completely normal, as its temperature will rise slightly as it discharges. If the battery feels uncomfortably warm, stop using the vacuum and allow the battery to cool. If the unit stops working, check the battery indicator lights for any error messages.
If the battery is too warm after use, the charger will pause until the battery cools before it begins charging.
Check to see which setting you are using.
The power/selector switch on the handle allows you to adjust suction power as well as brushroll speed.
For thick/high pile carpets, use the Carpet setting. This is the default carpet setting and provides high suction power.
For area rugs, mats, and specialty carpets, use the middle setting, Bare Floor.
Use the BOOST trigger for maximum suction power when cleaning.
Ensure the battery is charged. If it is charged and the issue persists, please follow these steps:
Turn off the vacuum.
Detach the handheld vacuum from the wand.
Press the dust cup release button and lift off the dust cup.
Empty the dust cup into the trash by sliding the CleanTouch™ Dirt Ejector slider forward. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
Remove the pre-motor filters from the back of the dust cup. Tap filters over the trash to remove dirt and debris.
Remove the post-motor filter from the frame inside the handheld vacuum. Press the tabs and pull the filter off the frame.
Tap the filter over the trash to remove dirt and debris, and then reinstall it.
Reinstall the pre-motor filters and reattach the dust cup to the handheld vacuum.
Drop a coin into the wand. If the coin doesn't fall through, then there is a clog that must be cleared.
To clear clogs in the nozzle, first detach the wand by pressing the nozzle release button at the bottom of the wand.
Turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brushroll.
Clear away any clogs or debris around the brushroll and in the nozzle openings.
To reattach the bottom cover, press down firmly along all sides. Turn the locks clockwise to close.
Reassemble the vacuum.
Once the vacuum has cooled for 60 minutes, turn it back on.
If problem persists, please contact Customer Care
If the brushroll isn't spinning, but the vacuum is running, check the brushroll indicator light on the top of the floor nozzle.
If the brushroll indicator light is SOLID red, simply turn the vacuum off, then turn it back on.
If the brushroll indicator light is FLASHING red:
Turn off the vacuum.
Detach the floor nozzle from the wand.
To access the brushroll, turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brushroll.
Clear any clogs, hair, or debris inside the nozzle openings.
Reattach the bottom cover and turn the locks clockwise to close.
Reconnect the floor nozzle to the wand.
Allow the vacuum to cool for 60 minutes and turn the vacuum back on.
If problem persists, please contact Customer Care
Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets.
Turn off the vacuum.
Detach the handheld vacuum from the wand.
Press the dust cup release button and lift off the dust cup.
Empty the dust cup into the trash by sliding the CleanTouch™Dirt Ejector slider forward. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid.
Remove the pre-motor filters from the back of the dust cup. Tap filters over the trash to remove dirt and debris.
Remove the post-motor filter from the frame inside the handheld vacuum. Press the tabs and pull the filter off the frame.
Tap the filter over the trash to remove dirt and debris, and then reinstall it.
Reinstall the pre-motor filters and reattach the dust cup to the handheld vacuum.
Drop a coin into the wand. If the coin doesn't fall through, then there is a clog that must be cleared.
To clear clogs in the nozzle, first detach the wand by pressing the nozzle release button at the bottom of the wand.
Turn the floor nozzle over and use a coin to turn the locks on the bottom cover counterclockwise. Lift off the cover to access the brushroll.
Clear away any clogs or debris around the brushroll and in the nozzle openings.
To reattach the bottom cover, press down firmly along all sides, then turn the locks clockwise to close.
Reassemble the vacuum.
Once the vacuum has cooled for 60 minutes, turn it back on.
If problem persists, please contact Customer Care